Policies
Refund & Exchanges - Hassle-Free Return Policy
If you are not 100% satisfied with your purchase, you may return it for a 100% refund.
Please call our office at 509-707-0068 or e-mail sales@sspeyewear.com to expedite your refund. To improve our business, we would love to hear what we can do better.
To allow us to keep our prices affordable for everyone, we ask that your item be unused and in the original packaging.
To complete your return, please let us know your order number. It will start with the prefix "SSP". Example; #SSP4059
Refunds:
Once your return is received we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.
Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment as quickly as possible.
Exchanges:
If you need to exchange your product, call us at 509-707-0068 or send an e-mail to sales@sspeyewear.com to notify us of the item you wish to exchange. Exchanges will not be processed unless you contact us in advance.
Shipping
To return/exchange your product, please send your item to:
SSP Eyewear™
Attn: Returns
P.O. Box 1958
Moses Lake WA 98837
Product Warranty - Our Commitment to Quality
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your sspeyewear.com purchase, please contact our customer care team at 866-827-SSP1 (7771) or 509-707-0068 within 60 days so we can make it right. Once we receive your product, we will provide you with full credit within 10–15 business days.
We are proud to say that we strive to provide the most premium products and stand behind them.
If you experience an issue with your product that is not considered normal wear and tear, SSP Eyewear™ will warranty your item by repairing or replacing the product at no charge.
SSP Eyewear™ has the sole discretion to determine what is considered a manufacturing defect.Please note: Sunglasses can be submitted for a warranty evaluation if they do not contain prescription lenses.
Start Your Warranty Request
To begin the warranty/repair evaluation process, please complete our online warranty repair form and be sure to upload photos of the damages claimed. Once your request is received and approved, an SSP Eyewear™ Customer Service Representative will contact you.
Please read our Warranty and Returns Policy.
Please note: Sunglasses can be submitted for a warranty evaluation if they do not contain prescription lenses.
Privacy Policy
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. We do not store credit card numbers on our servers.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
SSP Eyewear collects and uses Users personal information for the following purposes:
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
– To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Changes to this privacy policy
SSP Eyewear has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
SSP Eyewear/ Specialized Safety Products LLC.
P.O. Box 1958
Moses Lake, WA 98837
Phone
1-866-827-SSP1
1-866-827-7771
509-707-0068
Terms & Conditions
We value our affiliates and do our best to treat you with the fairness and respect you deserve. We simply ask the same consideration in return. We have written the following affiliate agreement with you in mind, as well as to protect our company's values and quality reputation. So please bear with us as we take you through this legal formality.
If you have any questions, please don't hesitate to let us know.
We are strong believers in straight-forward and honest communication. For quickest results please email us at mike@sspeyewear.com. You can also reach us via phone, toll-free: 1-866-827-7771
Best regards,Mike Bechtel
Founder & CEO
SSP Eyewear™
Making Every Adventure (Fun)ctional
SUPERIOR CUSTOMER SATISFACTION
We’re here to help!
Free Shipping
On all orders $35 or more.
Free returns
For 60 days after purchase.